Enter your current Seagate Secure admin password.On the Seagate Secure screen, click Reset Key.On the Main Menu, click on the Seagate Secure activity.However, if security has already been enabled, you can set up a password reset key on the Seagate Secure screen: You’re prompted to set up a password reset key when enabling security for your drive. Password reset key setup after security is enabled
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A factory reset erases all data from the drive.
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If you forget your password but did not previously set up a password reset key, your only recourse is to reset the drive to factory settings. Important note - Like a good insurance policy, a password reset key is only useful if you set it up before you need it.
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You can set up a key that lets you reset your password if you have forgotten your current password, while preserving the data on your drive.Īt the prompt, enter your Seagate/LaCie account information and click Sign In.